Summary

IT professional with three years of experience in project and product/application management within the banking sector. Hold a Bachelor of Business Administration from the National Taiwan University of Science and Technology and a certified Project Management Professional (PMP). My expertise spans across various methodologies like SDLC, Agile, and DevOps, and I am skilled in Python, SQL, and Tableau, among other technologies.

I am fluent in Cantonese, English, and Mandarin, which aids my ability to coordinate with diverse teams and stakeholders effectively. I am deeply committed to leveraging technology to improve business outcomes and customer satisfaction. My goal is to continue developing my skills and contribute to the evolution of digital banking services.

Work Experience

DBS Bank

Title : Digital Banking IT SME and Production Manager (Aug 2023 - Present)

Duties

  • Primary liaison between IT and business units, managing communication and issue resolution.
  • Lead digital banking projects from initiation to closure using Agile methodologies.
  • Act as a SME to provide technical insight to Business unit.
  • Analyze the RCA of incidents which occur in production environment.
  • Coordinate with other departments to deploy new changes in applications and systems.

Achievements

  • Improved issue resolution efficiency by 15% through effective communication strategies.
  • Achieved a 10% improvement in adapting to market changes through proactive project management.
  • Reducing the time to implement fixes and enhancements by 12%.
  • Contributed to a 3% increase in customer satisfaction and a 74% grow in digital banking usage.
  • Achieving a 18% reduction in recurring system issues.

Citibank

Title : IT Project Manager and Application Manager (Sep 2021 - Aug 2023)

Duties

  • Managed a comprehensive local banking application comprising 25 diverse products, including Cards, Online Banking, New-to-Bank (NTB) services, and Mortgages.
  • Oversaw integration and security enhancements for the Internet Banking System.
  • Led IT and business projects from the initiation through to the closing stages.
  • Collaborated with regional teams to ensure the application was aligned with corporate standards./li>
  • Analyzed Business Requirements Documents (BRD) and liaised with third-party vendors to confirm the feasibility of business requirements.
  • Partnered closely with various departments to implement new changes in applications and systems.
  • Evaluated system infrastructure and implemented improvements to boost efficiency and reliability.
  • Conducted User Acceptance Testing (UAT) and production tests to verify that new changes were problem-free and met acceptance criteria.

Achievements

  • Orchestrated a 4% reduction in incident rates through strategic vendor management and robust cross-functional collaboration.
  • Successfully reduced system vulnerabilities by 10%, strengthening the overall security posture.
  • Collaborated effectively with regional teams and DBS during a high-stakes banking divestiture program, managing the transition of 18 banking applications and 100TB of data, achieving 0% data loss and reducing transition risks.
  • Drove significant enhancements in a major banking application, improving security by 7% and operational efficiency by 11% through detailed vulnerability assessments and targeted remediation strategies.
  • Achieved a 6% faster project completion rate, markedly increasing stakeholder satisfaction.

Skills

Programming: Python, SQL, R, HTML, CSS, JavaScript

Project Management: Agile, Scrum, Hybrid, Waterfall, FDD, Budget Control, Release Management, Change Management, SDLC, BRD

Product Management: Product Life Cycle, Product vision and strategy, Product Design, Business Acumen

Technical Skills: Cybersecurity, System Analysis, Risk Management, Statistical Analysis, Identity and Access Management

Software: Jira, Planview, IBM WebSphere, O365, PowerBI, Tableau, Finacle, CheckMarx, BlackDuck

Certifications

PMP certified, Google Data Analysis certified.